Cisco Community » All Contact CenterĬisco Support Community is a network of tech enthusiasts discussing Ciscos' various products. moreġ post / quarter View Recent Threads 5. Discuss Outbound, Inbound, Voice Non-Voice, work from home-hosted Dialer CRM solutions, optimize with work fr. BPO Planetįind all the call center campaigns here. moreĤ9.7K 33.7K 7 posts / year View Recent Threads 4. the marketplace that connects the IT industry to help tech buyers and sellers get their jobs done, every day. Ask and answer questions, discuss the industry, and share ideas and knowledge. This section is an IT forum for the call center industry.
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#CALLCENTER FORUMS FULL#
My record for a full order with 90% qa is 37 seconds.Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! This includes things like (but not.
If it is outside of those bounds I have to reevaluate my job because I am missing something.Įdit: i should also add that our AHT is under 2 mins for orders. I know from personal experience on the floor that queue kills the morale.īut I will add that for us, handling 100 calls a day is pretty average for our agents. My coworkers and I couldn't figure out why they were getting hit so hard. One of our other teams had that issue a few weeks ago where they were suddenly slammed. If there is inclement weather the CV will be higher, but my job as workforce is to hide that from my agents as much as possible. If i start to see trends of callers holding, I'll move agents around to keep us on target. Outbound had 1241 (after callbacks its just over 1300). Today our inbound agents have handled 1052 calls (as of the 545 update). I try to make sure my agents dont have more than 2 in queue at any time. Related subreddits.Įnjoy karma based stories? Check out /r/CustomerServiceKarma to read stories about unpleasant/irrational customers getting the karma/revenge justice they deserve. You can contact the moderators directly if you have any questions or concerns. If it has been several hours and you still can't see your post, it was likely removed as it didn't follow the rules. This process helps to combat spam - you don't need to do anything - your post be checked as soon as possible. In some cases your post will need to be checked by our moderation team.
#CALLCENTER FORUMS ARCHIVE#
You can view an archive of our top tales by clicking here. Filter tales by length All (No Filter) Short (S) Medium (M) Long (L) Epic (XL) Rules Rants, complaints, memes, help, general discussion and advice all belong on our sister subreddit /r/callcentres. This is a tales based subreddit, as such we expect all posts to be actual tales/stories. Moral support after dealing with awkward and difficult callers This includes things like (but not limited to) Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world!
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